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Return & Refund Policy

Fiber Internet Shop is a referral and comparison platform — all service refunds and returns are handled directly by your chosen internet or TV provider.

Last Updated: May 15, 2026

Fiber Internet Shop is an independent online platform operated by Transtech Marketing Network LLC. We help residential customers compare internet, TV, and bundle plans from major service providers and connect with available providers in their area.

Please note that we do not directly sell, bill, or provide internet, TV, or telecommunications services. All services — including billing, installation, troubleshooting, returns, and refunds — are handled directly by the respective service providers.

Returns & Refunds

As a referral and comparison platform, Fiber Internet Shop does not process payments or provide refunds for any internet, TV, or telecommunications services.

If you have questions or concerns regarding a return, refund, cancellation, or service issue, we recommend contacting your chosen service provider directly. Each provider has its own Return & Refund Policy, which outlines their specific process for handling such requests.

We encourage customers to review the Return & Refund Policy of their selected provider on the provider’s official website for accurate and up-to-date information.

Provider Customer Service Contacts

For service-related concerns, please contact your provider directly:

  • AT&T — Visit att.com or call AT&T customer service
  • Spectrum — Visit spectrum.com or call Spectrum customer service
  • Verizon — Visit verizon.com or call Verizon customer service
  • Xfinity — Visit xfinity.com or call Xfinity customer service
  • Frontier — Visit frontier.com or call Frontier customer service
  • Optimum — Visit optimum.com or call Optimum customer service
  • Kinetic by Windstream — Visit gokinetic.com or call Kinetic by Windstream customer service

Need Assistance?

While Fiber Internet Shop does not handle returns or refunds, we are happy to assist you by helping direct your concerns to the appropriate service provider.

Feel free to contact us if you need guidance on how to reach your provider’s customer support team.

Important Notice

Fiber Internet Shop is operated by Transtech Marketing Network LLC, an authorized independent sales agent for AT&T, Spectrum, Verizon, Xfinity, Frontier, Optimum, and Kinetic by Windstream. We are not an internet service provider, cable TV provider, or telecommunications carrier. All service contracts, billing, and refunds are between you and your selected service provider.