Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Transtech Marketing Network LLC (“we,” “us,” “Fiber Internet Shop,” or “FiberInternetShop.com”) collects, uses, and safeguards personal information when you visit our website, call us, or use our comparison and enrollment assistance services.

Fiber Internet Shop is a comparison platform and independent sales agent. We are not an internet service provider. We help you compare participating provider options and may assist with enrollment; the provider you choose delivers and bills for service.

1. Information We Collect

Personal Data: Name, email address, phone number, and service address details when you submit forms, request availability checks, or call us. When a call is recorded, call audio may also be collected for a short period, as described in section 2 below.

Usage Data: IP address, browser type, pages visited, and timestamps via cookies and analytics.

Location Data: ZIP code (and, when provided, street address) for service availability checks; we do not collect precise GPS location data through the website.

2. Call Recording and Communications Data

When you call Fiber Internet Shop, or when we call you about an inquiry or enrollment request, calls may be recorded.

Who holds the recordings: Call recordings are kept only with our sales agents / staff at Transtech Marketing Network LLC. We do not sell recordings or use them for unrelated marketing.

Purpose: We keep recordings solely to check and maintain call quality (for example, that agents gave accurate information and treated callers professionally).

Retention: Recordings are retained for 5 days after the call, then deleted. We do not keep call audio longer than that for quality review.

Notice: Our website CTAs state that calls may be recorded. Where required, an agent or automated message may also tell you at the start of the call.

Your rights: To ask about a recent recording, or to request access or deletion while it is still within the 5-day window, email info@fiberinternetshop.com or call +1 (888) 329-8704. After 5 days the recording is removed and is no longer available.

3. How We Use Your Information

We use your information:

• To provide comparison platform services and improve the website
• To respond to inquiries and discuss participating provider options
• To help check availability and assist with enrollment at your request
• To analyze website usage and measure advertising performance
• To comply with legal obligations

4. Cookies & Tracking

We use cookies and similar technologies to track activity on our site, including for analytics and website performance measurement. You can manage cookie preferences via the on-site Cookie preferences control in the footer (Analytics/Marketing toggles) and, separately, through your browser settings. Disabling cookies may affect site functionality.

5. Third-Party Services

We may share personal information with trusted third-party service providers (such as analytics providers) under confidentiality agreements.
Information may also be shared with participating service providers and our master distributor partners (including DSI, PerfectVision, and AllConnect) solely for the purpose of plan comparison, eligibility checks, or service enrollment at the user’s request.

We do not sell your personal data. We only use personal data for purposes described in this policy and do not share your personal data with third parties except as disclosed.

6. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission or storage is 100% secure.

7. Data Retention

We retain personal information only as long as necessary for the purposes set out in this policy or as required by law. Our typical retention windows are:

• Lead and inquiry data (name, email, phone, ZIP submitted through availability checks or contact forms): up to 24 months from the date of last interaction, after which we anonymize or delete it.
• Call recordings: retained for 5 days for agent call-quality review only, then deleted (see section 2).
• Enrollment data (information you shared during service enrollment with a participating provider): retained for up to 5 years to support fraud prevention, compensation reconciliation with master distributors, and any post-enrollment service questions.
• Financial and tax records (referral commission records, invoices, accounting data): retained for 7 years in accordance with US federal tax record-keeping requirements.
• Website analytics (Google Analytics 4 event/user data): retained according to our GA4 property retention settings. For standard GA4 properties, Google currently allows 2 months or 14 months of event-level retention (not a universal 26-month default). A longer window (including up to 26 months) may apply only in limited Google configurations such as certain Analytics 360 setups or Google signals–related settings. Aggregated reports may persist after event-level data expires. See Google’s current GA4 data-retention documentation and our Cookie Policy for cookie lifetimes.
• Cookies: see our Cookie Policy for individual cookie lifetimes.

When a retention period ends, we either delete the data or permanently de-identify it so it can no longer be linked to you.

8. Data Breach Notification

If we become aware of a confirmed personal data breach that creates a risk of harm to affected individuals, we will:

• Investigate and contain the incident promptly
• Notify affected users by email and a posted website notice within 72 hours of confirmation, where practicable
• Notify relevant state attorneys general or regulators as required by applicable state and federal law

The notification will include the nature of the data involved, the steps we are taking, and what affected users can do to protect themselves.

9. Marketing Communications & Opt-Out

If you receive marketing emails or calls from us, you may opt out at any time by:

• Clicking “unsubscribe” in any marketing email
• Replying STOP to any SMS message we send
• Calling +1 (888) 329-8704 and asking to be removed
• Emailing info@fiberinternetshop.com with “Unsubscribe” in the subject line

We honor opt-out requests within 10 business days. Opting out of marketing does not affect transactional communications related to enrollments you have initiated.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Your Rights

You may request access, correction, or deletion of your personal data by contacting us at info@fiberinternetshop.com.

You may also submit a privacy / data-rights request by mail:

Transtech Marketing Network LLC
12 Penns Trail STE 490
Newtown, PA 18940-1892

California residents (CCPA/CPRA): You have additional rights under the California Consumer Privacy Act, including:

• Right to know the categories and specific pieces of personal information we have collected about you
• Right to delete personal information we have collected from you
• Right to correct inaccurate personal information
• Right to opt-out of the sale or sharing of personal information — use our Your Privacy Choices page
• Right to non-discrimination when exercising your privacy rights

To exercise these rights, email info@fiberinternetshop.com or call +1 (888) 329-8704. For Know, Delete, or Correct requests, we will verify your identity when required and respond within 45 days as required by California law. For requests to opt out of sale or sharing, we will process your request within 15 business days without identity verification beyond the contact details needed to complete the opt-out.

Other US states: Residents of Virginia, Colorado, Connecticut, Utah, and other states with comparable privacy laws may have similar rights. Contact us to make a request.

12. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent — when you submit a form or opt into marketing
• Performance of a contract — when you enroll in a service through our enrollment assistance
• Legitimate interests — to operate, improve, and secure our website, and to prevent fraud
• Legal obligation — to comply with tax, accounting, and consumer protection laws

13. Changes to This Policy

We may update this policy periodically. The “Last updated” date below will indicate changes. Material changes will also be communicated by email to active users where reasonably possible.